Refund Policy
1. Introduction
Thank you for choosing Brand Boost Solutions for your digital and Shopify marketing needs. We are committed to delivering high-quality services tailored to your business goals. This Refund Policy outlines the conditions under which refunds may be provided.
2. General Policy
- No Refunds for Digital Services: Due to the nature of digital services, including SEO, PPC advertising, and social media management, we do not offer refunds once the service has commenced. We strive to ensure client satisfaction by providing high-quality and effective digital marketing solutions.
- Refunds for Shopify Services: Refunds for Shopify services, such as store setup, theme customization, and app integration, may be considered under specific circumstances, as outlined below.
3. Refund Eligibility
3.1 Shopify Services
- Request for Refund: To be eligible for a refund on Shopify services, you must submit a refund request within 7 days of the service delivery date. Refund requests should be made in writing to [your email address] and must include the reason for the request.
- Conditions for Refund: Refunds may be considered under the following conditions:
- Service Not Delivered: If the agreed-upon service was not delivered as described in the contract or agreement.
- Incomplete Work: If the work delivered is incomplete or does not meet the agreed specifications.
3.2 Other Services
- No Refund Policy: For all other digital marketing services, including but not limited to SEO, PPC, and social media management, refunds are not provided. We work closely with clients to ensure their goals are met and to address any issues that arise during the service period.
4. Process for Requesting a Refund
- Submit Request: Send a written request to [your email address] detailing the reason for the refund, along with any supporting documentation.
- Review Period: Upon receipt of your request, we will review it and respond within 5 business days. We may request additional information if needed.
- Decision: You will be notified of the decision regarding your refund request. If approved, the refund will be processed within 10 business days.
5. Dispute Resolution
If a dispute arises regarding a refund request that cannot be resolved through our standard process, we may seek mediation or arbitration to address the issue fairly.
6. Changes to Policy
Brand Boost Solutions reserves the right to modify this Refund Policy at any time. Any changes will be effective immediately upon posting on our website. It is your responsibility to review this policy periodically for any updates.
7. Contact Information
For any questions or concerns regarding this Refund Policy, please contact us.